Mary Portas Secret Shopper

Like everyone we were excited to hear about the latest Mary Portas programme and were glued to our screens watching the excellent first episode. Her website http://www.maryportas.com/ is a must read with thousands of customers submitting reviews on good and bad service they have received in all of the big retailers across the country. We were thrilled to find out that our Edinburgh Jenners concession has been reviewed and given a 4 out of 5 mark. Here’s an extract from the site;

“Jenny Wallis on January 24, 2011”

Went into the Edinburgh branch (Jenners) to purchase a pen as a gift at the pen shop concession, the gentleman was so helpful and polite and really knew his products. Customer service was the best I have seen in a long time, my only criticism was that there was no one serving at any of the other pay points around and the gentleman serving me was constantly being shouted at by customers wanting to complain that they could not be served as there were no other staff around.

Well done to Craig the store manager and his team in Jenners for the positive feedback. As a company we pride ourselves on providing the best service possible in every situation and are constantly training our staff so they’ll always be able to help.

If you have any stories on Service you have received in our stores please email us sales@penshop.co.uk or you can tweet us with @ThePenShop.

Moleskine iPad Folio

Just launched today online is the new Moleskine iPad case, designed to combine technology and the timeless art of writing.

The features and style are classic Moleskine, the notebook with sleek rounded corners, strong elastic closure and the legendary smooth black cover. Inside a sturdy frame and suede lining will protect your iPad from damage and scratches. A Volant notebook with 96 plain acid free pages completes the package.

This is a must have for gadget lovers that like us still appreciate the art of writing.

New Stock Moleskine

We have just received the latest restock from Moleskine. Moleskine notebooks are the stuff of legend with an amazing history, here’s a snippet of the origins of our favourite notebook;

A Legendary Notebook

Moleskine® notebook is the heir and successor to the legendary notebook used by artists and thinkers over the past two centuries: among them Vincent van Gogh, Pablo Picasso, Ernest Hemingway, and Bruce Chatwin. A simple black rectangle with rounded corners, an elastic page-holder, and an internal expandable pocket: a nameless object with a spare perfection all its own, produced for over a century by a small French bookbinder that supplied the stationery shops of Paris, where the artistic and literary avant-gardes of the world browsed and bought them. A trusted and handy travel companion, the notebook held invaluable sketches, notes, stories, and ideas that would one day become famous paintings or the pages of beloved books.

Today, the Moleskine brand is synonymous with culture, travel, memory, imagination, and personal identity–in both the real world and the virtual world. It is a brand that identifies a family of notebooks, journals, diaries and innovative city guides, adapted to various functions. With the diverse array of page formats, Moleskine notebooks are partners for the creative and imaginative professions of our time. They represent, around the world, a symbol of contemporary nomadism, in close connection with the digital world, through a network of websites, blogs, online groups, and virtual archives. With Moleskine, the age-old gesture of taking notes and doing sketches –typically analogue activities– have found an unexpected forum on the web and in its communities.

As always if you have any questions then please feel free to get in touch – Sales@penshop.co.uk or you can tweet us @ThePenShop.

How To….

Thank you for looking at our latest feature – How To. This guide is designed to help with the most common questions and queries you ask our people in store.

Today our Store Operations Manager – David Titterington is going to demonstrate how to properly use a converter for a Fountain Pen. He’s using a Waterman Expert Fountain Pen with a Waterman standard screw convertor and a bottle of Lamy 50 ml blue ink.


Here’s David’s instruction on how best to use your converter;

Converters are like a piston. They push in or screw into position, place the nib of the Fountain Pen into the ink, draw the piston back fully and then empty the ink chamber. Repeat filling operation for a complete fill of the convertor. Let 2/3 drops of ink back into the bottle to create an air space.

A word of caution, over full convertors will leak if the ink is warmed by body heat.

As always if you have any questions then please feel free to get in touch – Sales@penshop.co.uk or you can tweet us @ThePenShop.

Happy New Year

We’d like to wish you all a happy and prosperous New Year. Our sale continues so why don’t you take a look at the fantastic offers we have from suppliers such as Parker, Waterman, Cross and Sheaffer.

Our sale runs until the 31st January so you have plenty time to snap up our offers.

Happy Shopping

The Pen Shop.